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WoonWijzerWinkel

Ongoing freelance engagement — ICT optimization for a home-energy-efficiency organization in Limburg.

ICT managementProcess optimizationOngoing
Problem

The ICT landscape and processes have grown organically — website, CRM and tools don't work together seamlessly yet, resulting in manual handoffs.

Solution

Structural approach: first map everything out (systems, processes, people), then build process optimization and integrations. Weekly hours, fixed day.

Approach

WoonWijzerWinkel helps residents make their homes more energy-efficient, but the IT landscape grew organically. My approach: first map the whole playing field — systems (WordPress, Zoho CRM), processes (from subsidy application to execution) and people (team, coaches, installers). Based on that, I build a structural proposition: process optimization, integrations, project structure and IT management. Weekly hours with a fixed day, so progress stays continuous.

Status

Start 19 August 2026 · 8 hours/week · freelance

$ Highlights

  • Map the ICT landscape (systems, processes, people)
  • Website <> Zoho CRM integration
  • Set up process documentation and project structure
  • Advice center Kerkrade — ICT infrastructure

$ Tech Stack

WordPressZoho CRMZoho Desk