One assistant,every channel.
The same answers from your own texts, on your website, on the phone, in your mailbox and in your forms. Try it below.
What it looks like
An example with a made-up installation company. Click through the four channels.
On your website
A visitor asks a question in their own words. The answer comes from the organisation's own texts, with the literal quote next to it.
My boiler isn't working and it's Saturday. What now?
On Saturdays the office is closed. For a breakdown outside office hours there is a breakdown service, for customers with a maintenance contract. It calls you back within an hour.
“Outside office hours there is a breakdown service for customers with a maintenance contract.”
“On Saturdays and Sundays the office is closed.”
How this answer was made: text “Breakdowns” (made-up example company)
Is your central heating boiler broken down? On weekdays, call our office. Outside office hours there is a breakdown service for customers with a maintenance contract. The breakdown service calls you back within an hour.
How this answer was made: text “Contact” (made-up example company)
Our office is open on weekdays from 8:00 to 17:00. On Saturdays and Sundays the office is closed.
Can I still move my appointment on Thursday?
Yes, free of charge up to 24 hours in advance. After that the company charges the call-out fee.
“You can reschedule an appointment free of charge up to 24 hours in advance.”
How this answer was made: text “Rescheduling an appointment” (made-up example company)
You can reschedule an appointment free of charge up to 24 hours in advance. After that we charge the call-out fee.
How quickly do I get a quote for a heat pump?
First an adviser visits your home for a free, no-obligation survey. Within five working days after that you receive the quote.
“After the survey you receive a quote within five working days.”
How this answer was made: text “Heat pump” (made-up example company)
For a heat pump, an adviser visits your home for a free, no-obligation survey. After the survey you receive a quote within five working days.
Zijn jullie op zondag open?
Nee. Het kantoor is op zaterdag en zondag gesloten. Op werkdagen is het open van 8.00 tot 17.00 uur.
“Our office is open on weekdays from 8:00 to 17:00.”
“On Saturdays and Sundays the office is closed.”
How this answer was made: text “Contact” (made-up example company)
Our office is open on weekdays from 8:00 to 17:00. On Saturdays and Sundays the office is closed.
I smell gas. What should I do?
Leave the house and call the grid operator. Only call the company after that.
“Leave the house and call the grid operator.”
How this answer was made: text “Safety” (made-up example company)
Do you smell gas? Leave the house and call the grid operator. Only call us after that.
Which heat pump suits my house best?
That is not in the texts, so I won't give advice on it. The texts do say that an adviser visits your home for a free, no-obligation survey. The office can make an appointment with you for that.
These are fixed example questions with a made-up company. For a real organisation I build this on your own public texts, and you can type your own questions. I make a demo like that with real texts on request. A working example with my own texts is on kerrisict.nl.
On the phone
The same kind of answers, now spoken. The assistant introduces itself as a digital assistant, answers briefly and hands the call to a person when the answer isn't in the texts.
Saturday afternoon: the boiler shows a fault
Answers from the texts of the made-up company.
Made-up example call, recorded in advance. The recording is in Dutch. The text below is a translation.
Read the conversation
Assistant Voorbeeld Installatie, you're speaking with the digital assistant. How can I help you?
Caller My boiler shows a fault and there's no hot water.
Assistant Sorry to hear that. The office is closed on Saturdays, but outside office hours there is a breakdown service for customers with a maintenance contract. Do you have one?
Caller Yes, I do.
Assistant Then we charge no call-out fee. What does the boiler display say?
Caller E two.
Assistant Thank you. I'm logging this as a breakdown, and the breakdown service will call you back within an hour. Do you smell gas?
Caller No, not at all.
Assistant Good. If that changes: leave the house and call the grid operator first.
A question the texts don't answer
The assistant makes nothing up and hands the call to a person.
Made-up example call, recorded in advance. The recording is in Dutch. The text below is a translation.
Read the conversation
Assistant Voorbeeld Installatie, you're speaking with the digital assistant. How can I help you?
Caller Which heat pump is best for my house?
Assistant I can't tell that from our information, and I'm not going to guess. An adviser visits your home for a free, no-obligation survey. Shall I note an appointment for you?
Caller Yes, please.
Assistant May I have your name?
Caller Jan Voorbeeld.
Assistant Thank you, Mr Voorbeeld. An adviser will call you back on the next working day.
Both recordings were made in advance with a made-up company and a made-up caller (the assistant's voice is the voice of my own line). I make a recording on your own texts on request. Want to hear the real one? Call 085 083 5588: that is my own business number.
In your mailbox
An email comes in. The assistant looks for the answer in your texts and prepares a draft. A colleague reads it and sends it. The assistant sends nothing itself.
Incoming email
Good afternoon,
On Thursday I have the annual maintenance visit, but I have to work that day. Can it move to Friday?
What the assistant prepares
Good afternoon Mrs Voorbeeld,
You can reschedule an appointment free of charge up to 24 hours in advance. My colleague from planning will let you know which time on Friday works.
Kind regards, Voorbeeld Installatie
“You can reschedule an appointment free of charge up to 24 hours in advance.”
Source: Rescheduling an appointmentIncoming email
Good morning,
My neighbour says a hybrid heat pump isn't worth it in my house. Is that right?
What the assistant prepares
No draft made.
Example with a made-up email. How well this works in your own mailbox, we measure beforehand on real emails of yours.
In your forms
A completed breakdown report is read, and the details are extracted and checked. If everything is in order, the case file is ready. If something is missing, it goes to a colleague with the reason attached.
Completed form: breakdown report
| Name | Jan Voorbeeld |
|---|---|
| Address | Voorbeeldstraat 1 |
| Postcode and town | 1234 AB Voorbeeldstad |
| Phone | 06 12345678 |
| Appliance | central heating boiler |
| Complaint (free text) | No hot water. The display shows E2. |
| Maintenance contract | yes |
Extracted
| Type | boiler breakdown |
|---|---|
| Fault code | E2 |
| Urgency | high: no hot water |
| Call-out fee | none (contract, according to the text Maintenance contract) |
Checks
- OKPostcode has a valid format
- OKPhone number is filled in
- OKFault code is in the free text
Completed form: breakdown report
| Name | Marie Voorbeeld |
|---|---|
| Address | Voorbeeldlaan 2 |
| Postcode and town | 1234 CD Voorbeeldstad |
| Phone | (empty) |
| Appliance | central heating boiler |
| Complaint (free text) | The boiler makes a ticking noise. |
| Maintenance contract | don't know |
Extracted
| Type | boiler breakdown |
|---|---|
| Fault code | not mentioned |
| Urgency | normal |
| Call-out fee | unknown: contract not known |
Checks
- OKPostcode has a valid format
- NotePhone number missing: the breakdown service cannot call back
- NoteContract unknown: the call-out fee cannot be determined
Example with a made-up form and a made-up person. In a real project I work with your own form and test on real, completed copies.
What you can try now and what is an example
Try it now
Chat and phone, my own
On kerrisict.nl an assistant of mine answers visitors' questions, with the source page next to it.
My own business number, 085 083 5588, has been answered since August by an AI phone assistant I built myself.
Shown above as an example
A made-up installation company
The examples above show what the assistant would look like on your own texts. The company, the people and the texts are made up.
They are fixed examples, not a live system.
To be clear
Mailbox and forms
I build the mailbox and form versions per organisation. They are not yet live at any client.
That is why I show them here as an example, not as a product you can buy today.
What is the same everywhere
Whichever channel you choose, four rules always apply.
Your own texts
Website, manuals, terms and conditions, forms. No outside knowledge, so no made-up answers.
The source included
Every answer names the page it comes from, so you can check it yourself.
Silent when it doesn't know
If the answer isn't there, the assistant says so and refers the person on. That is a feature, not a flaw.
A person decides
Advice, decisions and sending an email stay with your staff. What is kept of a question, we agree in advance.
See how this works on your own texts?
Send me the link to your site. In a fifteen-minute call I'll show you what the assistant takes from your own pages, and where it has to stay silent.
My AI receptionist answers first. It takes down your question or puts you through.